On Wed, Aug 22, 2012 at 02:09:11PM +0100, Rob Lister wrote: > > Have done some searching trying to find out what a "Squelched" user is > in RT (marked in the ticket as either "somename (squelched)" or > in the "People" page as "somename (Will not be sent email)". > > I can't for the life of me figure out how to undo this, or how it > got there. Some searching suggests that it's because the e-mail address > field is blank, but there is definitely an e-mail address there. > http://kb.mit.edu/confluence/pages/viewpage.action?pageId=14155778 > > Clicking about in the interface and trying various things like renaming the > user (can't find a delete option) don't get me anywhere. > > So.. how do I "un-squelch" this contact so that we can reply to his ticket?
You don't say if this is 3.8 or 4.0. On 3.8, you squelch/unsquelch users for the lifetime of the ticket from the Reply/Comment page. On 4.0, the Reply/Comment page only affects the current transaction and you squelch/unsquelch users from the People page. -kevin
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