On Mon, Aug 20, 2012 at 08:21:23PM +0200, Jack Zabolotnyi wrote: > I'd like to notify my customers if they have unanswered (by them) tickets. > I do it via > rt-crontool and almost finished, but there is one little issue i'd like to > fix: normally, > client will get one email for every ticket that match criteria, and I'd > like to gather all > tickets (subjects with links) in one email and send only this one message > to client. > > Is it possible to do?
Unfortunately, rt-crontool processes one ticket at a time, so batching is hard without some interesting coding. -kevin
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