yeah... well i was trying to gather processed tickets in external temp file and post-process them in the same file where i call rt-crontool (and it might actuall work), but later i decided to cancel this idea - too complicated for my tasks)
On Wed, Aug 22, 2012 at 3:58 PM, Kevin Falcone <[email protected]>wrote: > On Mon, Aug 20, 2012 at 08:21:23PM +0200, Jack Zabolotnyi wrote: > > I'd like to notify my customers if they have unanswered (by them) > tickets. I do it via > > rt-crontool and almost finished, but there is one little issue i'd > like to fix: normally, > > client will get one email for every ticket that match criteria, and > I'd like to gather all > > tickets (subjects with links) in one email and send only this one > message to client. > > > > Is it possible to do? > > Unfortunately, rt-crontool processes one ticket at a time, so batching > is hard without some interesting coding. > > -kevin > -- Jack Zabolotnyi Arces Network, LLC e: [email protected] w: http://www.arces.net PGP key: 2048R/7F2AB658 2012-07-02 PGP fingerprint: 4C7E 00A8 5210 F3D9 0509 C70E 87C8 666E 7F2A B658
