Right, A user just e-mailed me directly on an existing ticket, copying in support@ (which is RT 3.8)
Original message; From: Some User <[email protected]> To: [email protected] Cc: [email protected] Subject: [TICKET #1234] Test So.. My reply, I set the "Reply-To: " header to be [email protected] to encourage replies to go back to the ticketer. Reply headers (from my mail client): Date: Thu, 23 Aug 2012 13:31:47 +0100 From: Rob Lister <[email protected]> Reply-To: [email protected] To: [email protected] Cc: LONAP Tickets - Rob via RT <[email protected]> Subject: Re: [LONAP #1234] Test Foo RT's output (slightly anonymized) Subject: Re: [TICKET #1234] Test From: Doctor Helga via RT <[email protected]> ------^^^^^^^^^^^^ Reply-To: [email protected] Message-ID: <[email protected]> Precedence: bulk X-RT-Loop-Prevention: LONAP RT-Ticket: TICKET #1234 Managed-by: RT 3.8.8 (http://www.bestpractical.com/rt/) RT-Originator: [email protected] MIME-Version: 1.0 Content-Transfer-Encoding: 8bit Content-Type: text/plain; charset="utf-8" X-RT-Original-Encoding: utf-8 Date: Thu, 23 Aug 2012 13:31:49 +0100 Foo Where the Helga is it getting that from??? R.
