Dnia 2012-09-11, wto o godzinie 17:51 +0200, Maciej Dobrzanski pisze: > Gary, > > ➢ I bet this is really easy, but I'm stumped. The wiki didn't help me either. > > If you want to associate times with comments, you need to make sure they are > stored inside the corresponding transactions. However transaction objects are > immutable, so you probably can't modify them from Scrips. I think you will > need to intercept a callback in ticket update and update ticket parameters > (UpdateTimeWorked) before they enter the RT core.
I think TransactionBatch scrips are meant to do that. Regards, -- Robert Wysocki administrator systemów linuksowych Contium S.A., http://www.contium.pl -------- Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
