So we have a large setup here. (Well, for me, anyway.) I have 86 queues. 45 of them have Article Classes set up for them. The Classes are *only* for the queues in which they apply to.
These Classes have Topics in them. The Topics all were able to have duplicate names. So, say, in the CS-1 (Customer Service queue for a particular client) Class we have Topics like Shipping, Authorization, Templates, and Updates. In the CS-2 Class we have the same breakdown. Now, in CS-1, we create an Article called "No Authorization." It's saved. It's part of the Topic "Authorization" in the CS-1 Class. Now in CS-2, we create an Article called "No Authorization." It's unable to be saved, even though it's part of the CS-2 class, it insists that there is already an article called "No Authorization." Why can I create Topics of the same name, in different Classes, but not Articles? :-/ We're currently getting around this by naming them "CS-1 No Authorization" and such, but that's a kludge, IMO. We're running 4.0.5 on CentOS. Is this something addressed in 4.0.6+? Thanks in advance, --Glenn -------- Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
