On Wed, Sep 19, 2012 at 2:25 PM, Matt Brennan <[email protected]> wrote:
> 2924 through 2935. I do notice that there's something about "Force" in
> that if statement, but it seems force is an internal thing to allow
> automated processes to override the check.
>
Oh, it looks like I can do it programmatically using
$ticket->SetOwner('other_guy', 'Force'). Now I just have to figure out how
to expose that on the UI. And it looks like that's the reason you can't
Steal from the Basic screen - because they want to enforce the difference
between Take and Steal using that argument.
--
http://www.linkedin.com/in/paultomblin
http://careers.stackoverflow.com/ptomblin
--------
Final RT training for 2012 in Atlanta, GA - October 23 & 24
http://bestpractical.com/training
We're hiring! http://bestpractical.com/jobs