pl remove us from yr mailing list
----- Original Message -----
From: "Thomas Sibley" <[email protected]>
To: <[email protected]>
Sent: Thursday, September 20, 2012 03:50
Subject: Re: [rt-users] time worked report
On 09/19/2012 02:48 PM, Frankie Gibbs wrote:
I currently use the RT 3.8.7 and I need to automatically calculate the
time worked on each ticket, is this possible?. how I can do to get that
report?
Construct the search for the tickets you want using the Query Builder
and then add the TimeWorked column to the format at the bottom of the
builder. Then run the search to see your results. You can download the
results as a spreadsheet (TSV) using Feeds → Spreadsheet.
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--------
Final RT training for 2012 in Atlanta, GA - October 23 & 24
http://bestpractical.com/training
We're hiring! http://bestpractical.com/jobs
