>> We have different queues over here in RT4.
>> Every department used to have one or more queues.
>> If a ticket did need some action/response from a colleague from another
>> department, the ticket
>> was transferred to that queue.
>>
>> But now we have some 'hybrid' queues with tickets that must be handled by
>> people from
>> different departments together.
>> And their signature should be mentioning something else than the
>> signature that is put in if
>> they respond to tickets in their 'native' queue.
>>
>> So how can I make the signature queue dependent per user?
>Most people implement this in queue specific templates, depending on
>how much customization is needed per user (you can pair templates and
>user custom fields to achieve most things).
>There is no built-in per-queue signature functionality.
>-kevin
I have tested some stuff and I have created a new template.
I have included the signature (mix of variables and plain text) after {
$Transaction->Content() }
It works, but the 'signature' gets (ofcourse) included at the bottom of the
mail which is not good if you have a tickets with multiple comments in it.
Is that why I need custom fields to prevent this and to have the 'signature' in
the correct place?
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