That's the ticket!! Thank you. I must have misunderstood the description for "status".
Cheers, Sandra On 10/01/2012 03:43 PM, Glenn E. Sieb wrote: > On 10/01/2012 06:13 PM, Sandra Wittenbrock wrote: >> Hello, >> >> I want to delete a particular user from RT. When I go to shredder, no >> matter what I search for, only one user will show up as a candidate for >> removal. >> >> The RT install has hundreds of users imported from LDAP. I didn't see >> any hints in the logs. >> >> The message when I search for "name: m*" is "Objects list is empty". >> >> There are at least 10 users whose name begin with "m", and they show up >> when I look at the "Users" under the Configuration menu. >> >> Thanks for any suggestions. >> >> Cheers, >> >> Sandra >> >> > > Make sure that "status" says enabled in it. > > --G. > -------- Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs