Hi folks I am new to RT world, gearing up(purchasing book).
Until I get up to speed I have two problems but I am a novice. RT users are continually complaining about the RT password. After I change their password on the RT GUI, they use it once then The password fails and USER ask me to change it again, they say this has been a problem for some Time. I have created new user and attempted login, it works first time but after that it fails. Can anyone provide troubleshooting steps for this process? Next RT USERS complain when creating a ticket, and complete the CC field, the users in the CC field Aren't emailed. How can I troubleshoot this using processing versus filling out the ticket and Seeing if the email is CC'd? I apologize for basic questions finding my bearings. Thanks
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