On Sun, Oct 14, 2012 at 10:50 PM, Jonathan Mills <[email protected]> wrote:
> Imagine an example where an external user sends an email to an employee, > rather than directly to RT. The employee now wants to create a ticket on > behalf of the requestor in the quickest, easiest way possible. I once had an IMAP folder for a similar purpose: all mails in that folder would be moved to RT by an external script run every five minutes or so. While shared IMAP folders may be a confidentiality risk for some kind of such "exports", this is no problem in this case, as these mails will be available for the same group of people in RT anyway. -- Matthias -------- Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
