Tue, What is RT doing? A description of how it acts, like error messages, etc. would be helpful.
Kenn On Wed, Oct 17, 2012 at 1:45 PM, Tue Minh <minhtu...@yahoo.com> wrote: > > Hi Sir/Madam, > > we are using RT system for our test request tracking purposes. We have a > ticket that was created, resolved and then put on hold. However, after this > ticket is put on hold, we are unable to changed the ticket to any other > status. > > could you please help me with some guildance on what the issue may > possibly be? (screenshot attached) > > Thanks! > Luke > > > > > > > -------- > Final RT training for 2012 in Atlanta, GA - October 23 & 24 > http://bestpractical.com/training > > We're hiring! http://bestpractical.com/jobs > >
-------- Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
