On 17 Oct 2012, at 21:45, Tue Minh <minhtu...@yahoo.com> wrote: > could you please help me with some guildance on what the issue may possibly > be? (screenshot attached) >
on_hold isn't a standard status, so presumably this has been added by modifying the Lifecycle configuration. It sounds like the Lifecycle hasn't been set up quite correctly. In particular, look at the 'transitions' section of the Lifecycle definition, which tells RT which transitions are allowed. I suspect that you didn't put a transitions entry in place for your on_hold status. Tim -- The Wellcome Trust Sanger Institute is operated by Genome Research Limited, a charity registered in England with number 1021457 and a company registered in England with number 2742969, whose registered office is 215 Euston Road, London, NW1 2BE. -------- Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
