I just realized that there is a "table" button in the WYSIWYG. was thinking I could set a default ticket description as a table and do it that way. but it looks like the format isn't maintained (the email is plain text with each table cell as it's own line or mashed all on one line for history) so that won't work...
had a few hits searching for "request tracker grid" but that looks like an output, not an input method. hmm...
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