been playing aorund with this for a few day now. Able to design a table in the
WYSIWYG and have it email out properly (by setting the contect to html in the
templates) and show properly in the history (by pbypassing the scrubber).
still having an issue populating the Description field on a new ticket though.
any help is appreciated.
I managed to hack together my first callback from Create.html and it works
(yay!) but it's populating the WYSIWYG with unformatted text. if anyone knows
how to make this pop as an actual table please shoot me a line.
<%init>
my $ARGSRef = $ARGS{'ARGSRef'};
if ( $QueueObj->Name eq 'Cabling' ) {
$ARGSRef->{'Content'} = '
<table broder="1" cellspacing="1" padding="1" align="center"
style="width:500px">
<thead><tr>
<th>Source Rack </th>
<th>Source Equip</th>
<th>Source Port </th>
<th>Dest Rack </th>
<th>Dest Equip </th>
<th>Notes </th>
</tr></thead>
<tbody><tr>
<td>1</td>
<td>2</td>
<td>3</td>
<td>4</td>
<td>5</td>
<td>6</td>
</tbody></tr>
</table>
';
}
</%init>
<%args>
$QueueObj => undef;
</%args>
________________________________
From: Lake, Seth M (Vangent)
Sent: Thursday, October 25, 2012 1:00 PM
To: [email protected]
Subject: RE: Spreadsheet-esq Web Input
I just realized that there is a "table" button in the WYSIWYG. was thinking I
could set a default ticket description as a table and do it that way. but it
looks like the format isn't maintained (the email is plain text with each table
cell as it's own line or mashed all on one line for history) so that won't
work...
had a few hits searching for "request tracker grid" but that looks like an
output, not an input method.
hmm...
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