Hi all, My school district has been using RT for IT for many years with great success. We are looking to expand the use and add approvals. I have setup a basic approval queue and am testing that but I'm not sure how to expand it to cover multiple buildings.
Here's the use scenario: We what principals of each building (7 total) to be able to approve tickets from the staff of just their building. I have setup a custom field in the tickets where they requester can select the building they are in. Is there a way to script the approval so that if custom field = building 1 then approval goes to principal 1, etc? Or do I need to setup separate queues for each building? I'm confused about what is the best approach to this problem. Any advice is appreciated! Aaron
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