Aaron, Set up a queue for each building and then you can set up approvals for each individual Queue.
Kenn On Tue, Oct 30, 2012 at 2:00 PM, Aaron Zuercher <aaron.techge...@gmail.com>wrote: > Hi all, > My school district has been using RT for IT for many years with great > success. We are looking to expand the use and add approvals. I have setup > a basic approval queue and am testing that but I'm not sure how to expand > it to cover multiple buildings. > > Here's the use scenario: We what principals of each building (7 total) to > be able to approve tickets from the staff of just their building. I have > setup a custom field in the tickets where they requester can select the > building they are in. Is there a way to script the approval so that if > custom field = building 1 then approval goes to principal 1, etc? Or do I > need to setup separate queues for each building? > > I'm confused about what is the best approach to this problem. Any advice > is appreciated! > > Aaron > > -------- > We're hiring! http://bestpractical.com/jobs > >
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