Dnia 2012-11-06, wto o godzinie 14:02 -0500, Kevin Falcone pisze: > On Fri, Nov 02, 2012 at 05:00:13PM +0000, Giuseppe Sollazzo wrote: > > this might be a very silly problem but today we had an exchange with a > > supplier. > > > > The supplier triggers an automatic "email creation notification" which > > gets back to us, triggering a RT response, and so on. > > To stop the loop, I had to deleted the ticket from database (by a manual > > "delete from Tickets where id=..."). > > > > Is there anything we can do about it? It's happened twice in 2 years, > > but I guess it's better to prevent this from happening. > > Any pointer to useful docs? > > You can delete the email address from the user of that system (leaving > their username set to the email address) which means RT will never > send them email.
Leaving aside the original issue - why is that? Is this behavior hardcoded or is it a question od default scrips? Regards, -- Robert Wysocki administrator systemów linuksowych Contium S.A., http://www.contium.pl -------- We're hiring! http://bestpractical.com/jobs
