I used sendmail command locally on the Rt server to send mail to rt4. I am unable to see the ticket generated in the RT interface. These are from mail.log on the RT server. Nov 20 09:43:18 rt4 sendmail[23208]: qAKEhIs6023208: from=wreq, size=34, class=0, nrcpts=1, msgid=<[email protected]>, relay=wreq@localhost Nov 20 09:43:18 rt4 sm-mta[23209]: qAKEhIl0023209: from=<[email protected]>, size=347, class=0, nrcpts=1, msgid=< [email protected]>, proto=ESMTP, daemon=MTA-v4, relay=localhost [127.0.0.1] Nov 20 09:43:18 rt4 sendmail[23208]: qAKEhIs6023208: [email protected], ctladdr=wreq (10007/10007), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=30034, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (qAKEhIl0023209 Message accepted for delivery) Nov 20 09:43:18 rt4 sm-mta[23211]: STARTTLS=client, relay=edge1.sc.sbu.edu., version=TLSv1/SSLv3, verify=FAIL, cipher=AES128-SHA, bits=128/128 Nov 20 09:43:19 rt4 sm-mta[23211]: qAKEhIl0023209: to=<[email protected]>, ctladdr=<[email protected]> (10007/10007), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=120347, relay=edge1.sc.sbu.edu. [130.245.9.210], dsn=2.0.0, stat=Sent (< [email protected]> [InternalId=2648267] Queued mail for delivery)
Does this mean that the mail does not get from the local RT mail server to rt-mailgate and then RT itself? What should be done to fix this? When I send email to rt4 using exchange, then it does not reach the server mail.log. Thanks a bunch. On Mon, Nov 19, 2012 at 3:30 PM, Thomas Sibley <[email protected]>wrote: > On 11/19/2012 12:27 PM, testwreq wreq wrote: > > We are a small setup. I would like to avoid setting up the extra fetch > > mail step. All outgoing emails from RT server are working. Emails sent > > into RT from exchange server (inbound via email) are not working. They > > are not reaching the RT server. > > > > Any ideas about troubleshooting this will be appreciated. > > Read your local RT mail server logs, and provide them to the list if you > don't know what's happening. > > Read your Exchange server logs. > > Confirm that mail gets from Exchange to the local RT mail server. If > not, fix that. > > Confirm that mail gets from the local RT mail server to rt-mailgate and > then RT itself. Test by sending mail locally on the RT server using > /usr/sbin/sendmail. > > -------- > We're hiring! http://bestpractical.com/jobs >
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