Thank you for this explanation.
On Wed, Nov 21, 2012 at 4:31 AM, Tim Cutts <[email protected]> wrote: > > On 20 Nov 2012, at 20:41, testwreq wreq <[email protected]> wrote: > > > Hi, It was our configuration in sendmail. Once configured correctly, the > mail is working. > > > > I agree with the pitfalls involved using sendmail MTA. > > I would like to know more about fetchmail. What is fetchmail? Do I have > to configure sendmail to use fetchmail? > > We have rt, rt-web, rt-linux, rt-email addresses in exchange. I would > prefer mail to be sent directly from anywhere to any of these addresses and > vice-a-versa, and the communication recorded in RT. > > Since you now have it working with direct transmission of the email from > your Exchange server to RT, I'd leave it alone; it's the best solution in > general, because it means new messages to tickets will enter RT immediately > that Exchange sees them, whereas using fetch mail adds a delay. > > Fetchmail is basically just a standard POP or IMAP client which fetches > mail (obviously) and inserts it into a local mail transfer agent (i.e. a > local copy of sendmail). This is usually done by people who have no > control or influence on the configuration of their mail server, and so > can't arrange for delivery to be made directly, and all they have is an > account on the mail server from which they can download mail. > > So, when using fetchmail, you still have to configure your local sendmail > copy to deliver the mail to rt-mailgate correctly, that part doesn't > change. The difference is how the mail gets from your mail server to RT. > With fetchmail, it's periodically downloaded using something like POP or > IMAP. Without fetchmail, it's sent directly to your RT server's sendmail > by SMTP. fetchmail has to be run from cron every few minutes, so there's > always a small delay when using that method before replies to tickets will > be seen in RT. > > Tim > > > > -- > The Wellcome Trust Sanger Institute is operated by Genome Research > Limited, a charity registered in England with number 1021457 and a > company registered in England with number 2742969, whose registered > office is 215 Euston Road, London, NW1 2BE. >
-------- We're hiring! http://bestpractical.com/jobs
