Hi, I'm looking to modify the default behaviour of the 'Reject' option displayed at the top right of ticket display.
Ideally, I'd like the Reject button to set Status to 'Rejected' and Update Tyoe to be 'Comments (Not sent to requesters)'. Additionally, is it possible to add a Reject Action to the Unowned queue in addition to the current 'Take' option? Thanks. -- Nick Fennell ApplianSys Support Team Leader ApplianSys Limited University of Warwick Science Park Business Innovation Centre Harry Weston Road Coventry CV3 2TX t: +44 (0) 870 7707 789 s: nick-fennell www.appliansys.com Our sales team sells by referral: Less time looking for customers, more time looking after them Subscribe: http://eepurl.com/ibKtY -------- We're hiring! http://bestpractical.com/jobs
