On Fri, Nov 23, 2012 at 4:56 PM, Nick Fennell <[email protected]> wrote: > Hi, > > I'm looking to modify the default behaviour of the 'Reject' option displayed > at the top right of ticket display. > > Ideally, I'd like the Reject button to set Status to 'Rejected' and Update > Tyoe to be 'Comments (Not sent to requesters)'.
Read about lifecycles. You can do this in config. > Additionally, is it possible to add a Reject Action to the Unowned queue in > addition to the current 'Take' option? Just take a look at how Take is implemented. It's just a matter of seting up format string for the search with custom link that passes status to Display.html or Update.html. > Thanks. > -- > Nick Fennell > ApplianSys Support Team Leader > > ApplianSys Limited > University of Warwick Science Park > Business Innovation Centre > Harry Weston Road > Coventry CV3 2TX > > t: +44 (0) 870 7707 789 > s: nick-fennell > www.appliansys.com > > Our sales team sells by referral: > Less time looking for customers, more time looking after them > > Subscribe: http://eepurl.com/ibKtY > > -------- > We're hiring! http://bestpractical.com/jobs -- Best regards, Ruslan. -------- We're hiring! http://bestpractical.com/jobs
