Hi, all.
Three months ago I created a global template and sqrip that send a message
to the new owner when changing the owner of the ticket.
A month ago it stopped working. I did not do any upgrades for the RT and
the server.
I removed the template and the sqrip and created new ones. They did not
work.
Removed again and created new ones, while the template was very simple -
"Just test". And it worked.
All attempts to create a template in which there is a value of type
{$Ticket->Subject} or similar (any variable type) - unsuccessful.
Logs contains nothing - no errors.
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Best regards,
Alex
e-mail: [email protected]
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