On Thu, Dec 13, 2012 at 11:08 AM, Alexander Kaptsanov <[email protected]> wrote: > Hi, all. > > Three months ago I created a global template and sqrip that send a message > to the new owner when changing the owner of the ticket. > > A month ago it stopped working. I did not do any upgrades for the RT and the > server. > > I removed the template and the sqrip and created new ones. They did not > work. > > Removed again and created new ones, while the template was very simple - > "Just test". And it worked. > > All attempts to create a template in which there is a value of type > {$Ticket->Subject} or similar (any variable type) - unsuccessful. > > Logs contains nothing - no errors.
With debug log level enabled RT is very chatty about which scrips it tries for which txn. > > -- > Best regards, > Alex > e-mail: [email protected] > > > -------- > We're hiring! http://bestpractical.com/jobs > -- Best regards, Ruslan. -------- We're hiring! http://bestpractical.com/jobs
