On 12/19/2012 12:51 AM, Matthias Henze wrote: > I use RT 4.0.7. on Debian Squeeze installed from Debian packages (I will > not upgrade while there a no new Debian packages) and I use it with > fetchmail. A customer sent an message to me for which no ticket was > created but the mail got flushed. I noticed this accidentally. This > leads me to the conclusion that I can't trust on RT creating tickets > from mails. The mail was sent by a recent Thunderbird on Windows XP. > > If ticket creation fails for any reason mails should NOT be flushed.
I suspect your problem with unsuccessful mail being flushed is fetchmail, not RT. Are you delivering directly to rt-mailgate from fetchmail (using the mda option), or delivering to a real MTA like postfix which then queues and handles delivery to rt-mailgate? The latter is unsafe, as documented in `man fetchmailrc`, and the former is recommended. > Here are my logs: > > Dec 19 09:35:15 server fetchmail[1498]: 1 message for support at > mail.mhc.loc (84732 octets). > > ==> /var/log/syslog <== > Dec 19 09:35:15 server RT: DBD::Pg::st execute failed: FEHLER: > ungültige Byte-Sequenz für Kodierung »UTF8«: 0xc46e at This edge case is handled better by a branch in RT that should be in the next release. -------- We're hiring! http://bestpractical.com/jobs
