Hi Matthias,
I have experienced the same issue in the past and would recommend that
you don't use fetchmail, but
invoke the mail gate directly from your MTA as described in the
following link.
http://requesttracker.wikia.com/wiki/ManualEmailConfig
Regards
Martin
On 2012-12-19 14:21, Thomas Sibley wrote:
On 12/19/2012 12:51 AM, Matthias Henze wrote:
I use RT 4.0.7. on Debian Squeeze installed from Debian packages (I
will
not upgrade while there a no new Debian packages) and I use it with
fetchmail. A customer sent an message to me for which no ticket was
created but the mail got flushed. I noticed this accidentally. This
leads me to the conclusion that I can't trust on RT creating tickets
from mails. The mail was sent by a recent Thunderbird on Windows XP.
If ticket creation fails for any reason mails should NOT be flushed.
I suspect your problem with unsuccessful mail being flushed is
fetchmail, not RT. Are you delivering directly to rt-mailgate from
fetchmail (using the mda option), or delivering to a real MTA like
postfix which then queues and handles delivery to rt-mailgate? The
latter is unsafe, as documented in `man fetchmailrc`, and the former
is
recommended.
Here are my logs:
Dec 19 09:35:15 server fetchmail[1498]: 1 message for support at
mail.mhc.loc (84732 octets).
==> /var/log/syslog <==
Dec 19 09:35:15 server RT: DBD::Pg::st execute failed: FEHLER:
ungültige Byte-Sequenz für Kodierung »UTF8«: 0xc46e at
This edge case is handled better by a branch in RT that should be in
the
next release.
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