Hi, As far as I know RT should send an email to the requestor when Reply is chosen as an Action or "Comment"and then "Reply to requestor" is chosen.
This is not my case, if I create a new Scrips with "Send an email on Comment" work perfectly, but sometimes I don't want to send everything to the requestor, just replying to it. Do I have to create a specific Scrip for it or it comes by default? I'm using RT 4.0.8. Thank you.
-------- We're hiring! http://bestpractical.com/jobs
