Hi,
I'm not 100% sure about your question, but if you are asking if you can
update a ticket
without sending a reply to the requestor? Then all you need to do is
select the Comment action and leave
the update type set to Comments (Not sent to requestors).
If I have miss understood your question please send further details on
what you are trying to achieve.
Best Regards
Martin
On 2012-12-19 19:56, charlyc...@yahoo.com.ar wrote:
Hi,
As far as I know RT should send an email to the requestor when Reply
is chosen as an Action or "Comment"and then "Reply to requestor" is
chosen.
This is not my case, if I create a new Scrips with "Send an email on
Comment" work perfectly, but sometimes I don't want to send
everything
to the requestor, just replying to it.
Do I have to create a specific Scrip for it or it comes by default?
I'm using RT 4.0.8.
Thank you.
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