On Tue, Jan 15, 2013 at 1:20 AM, Ted Maas <[email protected]> wrote: > Some of our users ( me for example :-} ) have been noticing a strange > behavior on an RT 4.0.7 system. When a query has been saved to the > left hand side drop down menu and is run from that location it > eventually times out.
With several themes it's hard to tell what you mean. Default 4.x layout has no LHS drop down menu :) Can you be more specific? Screenshot? URLs for both variants may help. Enabling SQL logging for some time may help as well. > But the when same query has been to a users RT home page and is > clicked on to run from there, it responds quickly and returns > the expected data without any timeouts. > > And it is the same query. > > Any idea as to why that is happening? Same query, same mysql > server, same apache front end box. The only difference is the > part of the RT screen from which the query is executed. > > tia, > Ted Maas > University of Illinois at Chicago > -- Best regards, Ruslan.
