[rt-users] Set Mailgate to not Create Tickets

[Chris Lasater]

Hi,
    Is there a way to set rt-mailgate to not create tickets, but still
allow it to correspond/reply?  I have a queue I want people to create
tickets for in the web interface to ensure that the mandatory custom
fields are set, but I also want people to be able to communicate using
emails afterwards. 
    Thanks,
    Chris