Is there an appropriate scrip which will forward correspondence from the
ticket requester to the owner?
At the moment the requester gets email on correspondence, but not the
owner. I guess I need an 'On Correspond Notify Owner' scrip, but this
must be a common enough requirement that I'm sure it must be covered by
one of the built-in scrips.
In short, I'd like the requestor and owner to be able to carry out
correspondence entirely by email and only need to access the web
interface for taking ownership and resolving tickets.
I'm using 4.0.8.
Any help appreciated.
--
Liam Gretton [email protected]
Systems Specialist http://www.le.ac.uk/its
IT Services Tel: +44 (0)116 2522254
University of Leicester, University Road
Leicestershire LE1 7RH, United Kingdom
