I think you want 'NotifyActor' http://requesttracker.wikia.com/wiki/NotifyActor
-- Nick Fennell ApplianSys Support Team Leader ApplianSys Limited University of Warwick Science Park Business Innovation Centre Harry Weston Road Coventry CV3 2TX t: +44 (0) 870 7707 789 s: nick-fennell www.appliansys.com Our sales team sells by referral: Less time looking for customers, more time looking after them Subscribe: http://eepurl.com/ibKtY On 21 Jan 2013, at 14:48, Liam Gretton <[email protected]> wrote: > Is there an appropriate scrip which will forward correspondence from the > ticket requester to the owner? > > At the moment the requester gets email on correspondence, but not the owner. > I guess I need an 'On Correspond Notify Owner' scrip, but this must be a > common enough requirement that I'm sure it must be covered by one of the > built-in scrips. > > In short, I'd like the requestor and owner to be able to carry out > correspondence entirely by email and only need to access the web interface > for taking ownership and resolving tickets. > > I'm using 4.0.8. > > Any help appreciated. > > -- > Liam Gretton [email protected] > Systems Specialist http://www.le.ac.uk/its > IT Services Tel: +44 (0)116 2522254 > University of Leicester, University Road > Leicestershire LE1 7RH, United Kingdom
