Hi, When a ticket gets logged the requester receives a email with the ticket number and also the option to reply to the email to update the request.
I need to be able to notify the owner of the ticket when the request gets updated by email. Does anyone know the script or have a template to allow this ? -- View this message in context: http://requesttracker.8502.n7.nabble.com/Notifying-Ticket-Owners-of-email-updates-tp52491.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
