On Fri, Feb 01, 2013 at 09:53:52AM +0000, Thomas Lau wrote: > How could I tell? Which one is the core problem?
Plugins would be wrong in your RT_SiteConfig.pm, look there. Permissions you would check with standard unix tools like ls. -kevin > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf Of > Ruslan Zakirov > Sent: Thursday, January 31, 2013 7:40 PM > To: Thomas Lau > Cc: [email protected] > Subject: Re: [rt-users] RT: Scrip IsApplicable died? > > Hi, > > @Plugins options is set incorrectly or permissions on files are incorrect. > > On Thu, Jan 31, 2013 at 9:50 AM, Thomas Lau <[email protected]> > wrote: > > Hi all, after install command by email. Something strange appear on my > > message log: > > > > > > > > RT: Scrip IsApplicable 43 died. - Require of > > RT::Condition::SLA_RequireStartsSet failed.#012Can't locate > > RT/Condition/SLA_RequireStartsSet.pm in @INC (@INC contains: > > /opt/rt4/sbin/../local/lib > > /opt/rt4/local/plugins/RT-Extension-CommandByMail/lib > > /opt/rt4/sbin/../lib > > /usr/local/lib64/perl5 /usr/local/share/perl5 > > /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl > > /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd) at (eval 2487) line > > 3.#012#012Stack:#012 [(eval 2487):3]#012 > > [/opt/rt4/sbin/../lib/RT/Scrip.pm:404]#012 > > [/opt/rt4/sbin/../lib/RT/Scrips.pm:225]#012 > > [/opt/rt4/sbin/../lib/RT/Transaction.pm:179]#012 > > [/opt/rt4/sbin/../lib/RT/Record.pm:1493]#012 > > [/opt/rt4/sbin/../lib/RT/Ticket.pm:676]#012 > > [/opt/rt4/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Em > > ail/Filter/TakeAction.pm:531]#012 > > [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1664]#012 > > [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1481]#012 > > [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]#012#012#012Stack > > :#012 > > [/opt/rt4/sbin/../lib/RT/ScripCondition.pm:171]#012 > > [/opt/rt4/sbin/../lib/RT/Scrip.pm:404]#012 > > [/opt/rt4/sbin/../lib/RT/Scrips.pm:225]#012 > > [/opt/rt4/sbin/../lib/RT/Transaction.pm:179]#012 > > [/opt/rt4/sbin/../lib/RT/Record.pm:1493]#012 > > [/opt/rt4/sbin/../lib/RT/Ticket.pm:676]#012 > > [/opt/rt4/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Em > > ail/Filter/TakeAction.pm:531]#012 > > [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1664]#012 > > [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1481]#012 > > [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61] > > (/opt/rt4/sbin/../lib/RT/Scrip.pm:419) > > > > > > > > But SLA_RequireStartsSet.pm is in location of > > /opt/rt4/local/plugins/RT-Extension-SLA/lib/RT/Condition/SLA_RequireSt > > artsSet.pm > > > > > > > > How could I modify to make the error message disappear ? > > > > Thomas Lau > > Senior Technology Analyst > > Principle One Limited > > 27/F Kinwick Centre, 32 Hollywood Road, Central, Hong Kong > > T +852 3555 2217 F +852 3555 2222 M +852 9880 1217 > > > > Hong Kong . Singapore . Tokyo > > > > > > > > -- > Best regards, Ruslan.
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