I'm working on implementing RT with OpenID. I started with a basic installation of RT and I created some test tickets from within the webui and via email. Everything worked great. I then started to implement OpenID for authentication. I tried using the RT OpenID plugin but I was never able to get that to work and there was very little documentation out there about it. I then decided to install WebExternalAuth use the Apache OpenID module for authentication. I was able to get this to work and now the web interface works great. Unfortunately, now the rt-mailgate is no longer working. When I email the queue the following error is logged in the maillog:
Feb 13 03:17:03 sendmail[20134]: r1D3Gsht020130: to="|/usr/local/rt/bin/rt-mailgate --queue 'Customer Service' --action correspond --url http://rt.example.com/";, ctladdr=<customerserv...@rt.example.com<mailto:customerserv...@rt.example.com>> (8/0), delay=00:00:08, xdelay=00:00:01, mailer=prog, pri=123857, dsn=4.0.0, stat=Deferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL I then tried testing it from command line with the following results: # (echo Subject: test; echo; echo test) |/usr/local/rt/bin/rt-mailgate --queue 'Customer Service' --action correspond --url http://rt.example.com --debug /usr/local/rt/bin/rt-mailgate: temp file is '/tmp/b4OHJlWSwH/Kgebhr0hI2' /usr/local/rt/bin/rt-mailgate: connecting to http://rt.example.com/REST/1.0/NoAuth/mail-gateway An Error Occurred ================= 302 Found /usr/local/rt/bin/rt-mailgate: undefined server error I then switched back to normal authentication methods in my apache virtualhost config and then rt-mailgate would process emails successfully. Here is my apache vituralhost configuration that seems to be the problem: <VirtualHost *:80> # Optional apache logs for RT # ErrorLog /usr/local/rt/var/log/apache2.error # TransferLog /usr/local/rt/var/log/apache2.access # LogLevel debug AddDefaultCharset UTF-8 DocumentRoot "/usr/local/rt/share/html" <Location /> # If I comment out the section below and uncomment the two lines below that everything works AuthType OpenID require valid-user AuthOpenIDTrusted ^http://www.example.com/$ AuthOpenIDUseCookie On AuthOpenIDSingleIdP http://www.example.com AuthOpenIDTrustRoot http://rt.example.com AuthOpenIDCookieName rt_auth_cookie AuthOpenIDSecureCookie Off # Order allow,deny # Allow from all SetHandler modperl PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /usr/local/rt/sbin/rt-server </Location> <Perl> use Plack::Handler::Apache2; Plack::Handler::Apache2->preload("/usr/local/rt/sbin/rt-server"); </Perl> </VirtualHost> Thanks for any help on this issue. Thomas Klump
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