On 02/13/2013 08:36 AM, Joshua Lansford wrote:
Hi folks,
I want to set up a queue monitored by multiple AdminCCs. Once one
AdminCC becomes the owner, I would like the other AdminCCs to no
longer receive update emails with each correspondence but still be
able to view the ticket when logged in.
Thinking of modifying the scrips, specifically "On Correspond Notify
AdminCcs".
But before I dive into the world of custom conditions and scrips, I
want to make sure this is the correct direction to go.
Thanks,
~Joshua
Found my own answer:
http://requesttracker.wikia.com/wiki/On_Correspond_Notify_AdminCcs_if_Not_Owned
If someone else used custom scrips, it must be the way to go.
Thanks,
~Joshua
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