On Wed, Feb 13, 2013 at 2:30 AM, dfossum <[email protected]> wrote: > Is there a way to control whether a dashboard subscription sends an email > depending on whether or not the associated query returns results? > > We'd like our support team to receive a scheduled report of all new tickets > opened in a given time period and would like this dashboard sent regardless > of whether or not new tickets were opened. We'd like others outside the > support team to be notified only when new tickets are created, but not > bother them with an email containing no tickets. > > Is there a way to do what we're looking for?
As far as I recall we don't have "don't email "empty" dashboard" option and it would be tricky to implement general enough to include into RT core, but a custom hack can be quite simple. > Thanks. > Dan. > > > > -- > View this message in context: > http://requesttracker.8502.n7.nabble.com/Suppressing-dashboard-subscriptions-if-they-contain-no-tickets-tp52704.html > Sent from the Request Tracker - User mailing list archive at Nabble.com. > > > -- > RT training in Amsterdam, March 20-21: > http://bestpractical.com/services/training.html > > Help improve RT by taking our user survey: > https://www.surveymonkey.com/s/N23JW9T -- Best regards, Ruslan. -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
