Hi folks, I've been trying to create a report that I currently generate manually. One to the requirements of this report is to calculate the average time to close a ticket. I export the spreadsheet for the time range I am interested in, and then subtract the created date from the resolved date. This gives me a range of numbers from which I can work out the average time to close out a ticket.
My question is: Can I do something similar directly within RT? TimeWorked will not work unfortunately, as this is currently not being filled in. Thanks in advance for any pointers. R _________________________________________ Richard Eibrand | Support and Operations Manager Royal College of Physicians of Ireland Direct Line 01 863 9737 | Email [email protected]<mailto:[email protected]> Frederick House | 19 South Frederick Street | Dublin 2 | Ireland [cid:[email protected]]<http://www.rcpi.ie/pages/home.aspx> [cid:[email protected]] <http://www.facebook.com/RoyalCollegePhysiciansIreland> [cid:[email protected]] <https://twitter.com/#!/RCPI_news>
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