Is there a file that one can edit the changes/sets the default values in RT.
The field we specifically want to change are right now is: Quick Ticket Creation Owner defaults to 'Me' We would like the default to be 'Nobody' [ARC]<http://www.arcproductions.com/> Ray Corbett Technology Projects Manager p: 416.682.5200 x5232 | f: 416.682.5209 Arc Productions Ltd. | 230 Richmond Street East | Toronto, ON M5A 1P4 www.arcproductions.com<http://www.arcproductions.com>
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