> > I have installed the extension, with help from Rus (Thank You), to require > mandatory fields be filled in prior to a response or comment. > > Is there a way to enforce this on any update except the queue change? > > I have situations where a ticket is created in queue A which has no CF's and > then transferred to queue B which has 1 to many mandatory CF's. > > In order to maintain the integrity of the CF's value I need to make sure > folks are updating. > > Yes I have asked, etc. but they just get going so fast they do not always > remember. > > Thanks > > Joe > > > Joe Kirby , Assistant Vice President, Business Systems > Division of Information Technology (DoIT) > Support Response - http://www.umbc.edu/doit > Administration 627 > Office - 410-455-3020 > Email - [email protected] >
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