Good day,
I've recently deployed RT 4.0.4 in the small business I work for, it is
proving highly useful and productive. I've started out by creating a
small group of test users to trial the system while we get it off the
ground.
Now, I am ready to bring more users online. I've set all my queue
permissions at group level and am creating new users and placing them in
a group; this is all working swell.
However, I have tweaked some of the columns available and the sorting on
the RT at a Glance screen. Having to manually set these for each user is
proving laborious and prone to error.
On top of that I like to set the "Notify me of unread messages" to Yes.
What I'm wondering of course is, can I set these parameters at the time
of user creation? All my users are the same bar a few Administrator
accounts. It would be great to just create a user and be done with it.
Any advice/pointers greatly appreciated.
-LachieC
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Lachie C
VANBAR Imaging
www.vanbar.com.au
p: 03 9417 5666
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