On Tue, Mar 05, 2013 at 10:49:16AM +1100, LachieC - Vanbar wrote: > Good day, > > I've recently deployed RT 4.0.4 in the small business I work for, it > is proving highly useful and productive. I've started out by > creating a small group of test users to trial the system while we > get it off the ground. > > Now, I am ready to bring more users online. I've set all my queue > permissions at group level and am creating new users and placing > them in a group; this is all working swell. > > However, I have tweaked some of the columns available and the > sorting on the RT at a Glance screen. Having to manually set these > for each user is proving laborious and prone to error. >
You can edit RT at a glance on a per user basis (Configuration->Users->The User->RT at a glance) or system wide using Configuration->Global->RT at a glance. (also you may make use of custom saved searches or modify the default ones) NB: if you or a user already modified his personnal RT at a glance, you have to click in his RT at a glance preference on "Reset to defaults" so he will use the system wide values). For the default column displayed in search results, you can tweak RT_SiteConfig.pm with the value of $DefaultSearchResultFormat (see RT_Config.pm). > On top of that I like to set the "Notify me of unread messages" to Yes. > just set this in RT_SiteConfig.pm. Set($ShowUnreadMessageNotifications, 1); -- Easter-eggs Spécialiste GNU/Linux 44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 43 35 00 76 mailto:[email protected] - http://www.easter-eggs.com -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
