Hello, my problems has been solve by studying some source code.
The approval process could benefit from an example with explanations ;-) Bye, Joerg On 28.02.2013 12:38, [email protected] wrote: > Hello, > > we're running request tracker 4.0.7-4~bpo60 on debian stable. I have > setup approvals for one queue, which works fine, except the the most > recently added user. > > For this user, no approval notification mails are sent, and the approval > ticket stays in state new. For the other, they are notified, and the > approval ticket changes to open automatically. > > The only difference I see is that the special user is not in any groups, > in contrast to those were it works. > > I would appreciate any hints, especially were to start debugging. > > TIA, > > Joerg > > > > > > > / > > > The information in this e-mail is confidential and may be legally > privileged. If you have received this e-mail in error, please reply to > its sender indicating "received in error" in the subject line, then > delete the e-mail and destroy any copies of it. If you are not its > intended recipient, any disclosure, copying, distribution or any action > taken or omitted to be taken in reliance on this e-mail, is prohibited > and may be unlawful. Internet communications are not considered secure. > Information might be intercepted, amended, lost, destroyed, arrive late > or incomplete, or might contain viruses. Catella will not accept any > liability with respect to the contents of this email and its attachments. > / > > > > > /http://www.catella.lu// > > > > > -- Catella Bank S.A. IT Parc d’Activités - CAP 2 38 rue Pafebruch L-8308 Capellen Telephone: + 352 27 754 497 -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
