I found this post in regards to RT3 I want to use it in RT 4.0.10 but just a bit afraid of breaking things. So could someone verify what I am going to try is correct?
Original post:
One way to solve this is to create a "dummy" queue caled **SELECT QUEUE
(it will appear at the top of your list) - at least the post will not go to a
wrong queue.
We have edited:
/opt/rt3/var/mason_data/obj/standard/Elements/SelectNewTicketQueue
<...>
#line 26 /opt/rt3/share/html/Elements/SelectNewTicketQueue
#
# Add Label to Queue Drop Down Menu
#
$m->print( '<OPTION VALUE="0">SELECT QUEUE
' );
$m->print( '</OPTION>
' );
foreach my $queue (@{$session{'create_in_queues'}}) {
$m->print( '<OPTION VALUE="' );
<...>
You should probably make that change in your "local" area
(/opt/rt3/local/html/Elements/SelectNewTicketQueue for RedHat). That's
the recommended place to make local customizations, that won't get
overwritten by future updates, nor lost when the cache is cleared.
I am correct in assuming that I should:
Create a directory /opt/rt4/local/html/Elements and then create the
following file and call it SelectNewTicketQueue
Or do I need to copy the original file over to here and add this code to the
existing code?
<...>
# Add Label to Queue Drop Down Menu
#
$m->print( '<OPTION VALUE="0">SELECT QUEUE
' );
$m->print( '</OPTION>
' );
foreach my $queue (@{$session{'create_in_queues'}}) {
$m->print( '<OPTION VALUE="' );
<...>
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