Looks like no code edit or addition is necessary in RT 4.0.10 Just created the **Select Queue queue, gave users rights and works like a charm.
If the New Ticket In button now without selecting the proper queue at least we know where to find that tickets. From: [email protected] [mailto:[email protected]] On Behalf Of Raymond Corbett Sent: Wednesday, March 06, 2013 9:48 AM To: [email protected] Subject: [rt-users] Help with Cod Addition I found this post in regards to RT3 I want to use it in RT 4.0.10 but just a bit afraid of breaking things. So could someone verify what I am going to try is correct? Original post: One way to solve this is to create a "dummy" queue caled **SELECT QUEUE (it will appear at the top of your list) - at least the post will not go to a wrong queue. We have edited: /opt/rt3/var/mason_data/obj/standard/Elements/SelectNewTicketQueue <...> #line 26 /opt/rt3/share/html/Elements/SelectNewTicketQueue # # Add Label to Queue Drop Down Menu # $m->print( '<OPTION VALUE="0">SELECT QUEUE ' ); $m->print( '</OPTION> ' ); foreach my $queue (@{$session{'create_in_queues'}}) { $m->print( '<OPTION VALUE="' ); <...> You should probably make that change in your "local" area (/opt/rt3/local/html/Elements/SelectNewTicketQueue for RedHat). That's the recommended place to make local customizations, that won't get overwritten by future updates, nor lost when the cache is cleared. I am correct in assuming that I should: Create a directory /opt/rt4/local/html/Elements and then create the following file and call it SelectNewTicketQueue Or do I need to copy the original file over to here and add this code to the existing code? <...> # Add Label to Queue Drop Down Menu # $m->print( '<OPTION VALUE="0">SELECT QUEUE ' ); $m->print( '</OPTION> ' ); foreach my $queue (@{$session{'create_in_queues'}}) { $m->print( '<OPTION VALUE="' ); <...> [ARC]<http://www.arcproductions.com/> Ray Corbett Technology Projects Manager p: 416.682.5200 x5232 | f: 416.682.5209 Arc Productions Ltd. | 230 Richmond Street East | Toronto, ON M5A 1P4 www.arcproductions.com<http://www.arcproductions.com>
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