On Wed, Mar 06, 2013 at 09:43:04AM -0600, [email protected] wrote: > I have installed the extension RT-Extension-RepliesToResolved-0.02 > in my RT 3.8.13 installation. The scrip and scripaction are in the > database, but when I tested it on an old ticket, it recognized the > ticket as old but still re-opened it and did not create a new > ticket. Here is what was logged:
I know I didn't test against 3.8, I'm not sure if Tim did either. However - the Scrip part of the extension is purely to link tickets together. The magic to create a new ticket happens in the overrides of Email.pm provided by the RepliesToResolved.pm file. > Mar 6 09:20:06 rt3 RT: Scrip 413 IsApplicable failed: Global symbol > "$CurrentUser" requires explicit package name at (eval 3920) line 20. > (/opt/rt3/lib/RT/Condition/UserDefined.pm:65) > Mar 6 09:20:06 rt3 RT: Scrip 413 IsApplicable failed: Global symbol > "$CurrentUser" requires explicit package name at (eval 3978) line 20. > (/opt/rt3/lib/RT/Condition/UserDefined.pm:65) You appear to have a bunch of broken User Defined scrips that I don't think belong to this extension, you may want to sort them out to avoid muddying the water. -kevin
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