On Wed, Mar 06, 2013 at 11:27:48AM -0500, Kevin Falcone wrote: > On Wed, Mar 06, 2013 at 09:43:04AM -0600, [email protected] wrote: > > I have installed the extension RT-Extension-RepliesToResolved-0.02 > > in my RT 3.8.13 installation. The scrip and scripaction are in the > > database, but when I tested it on an old ticket, it recognized the > > ticket as old but still re-opened it and did not create a new > > ticket. Here is what was logged: > > I know I didn't test against 3.8, I'm not sure if Tim did either. > > However - the Scrip part of the extension is purely to link tickets > together. The magic to create a new ticket happens in the overrides > of Email.pm provided by the RepliesToResolved.pm file. > > > Mar 6 09:20:06 rt3 RT: Scrip 413 IsApplicable failed: Global symbol > > "$CurrentUser" requires explicit package name at (eval 3920) line 20. > > (/opt/rt3/lib/RT/Condition/UserDefined.pm:65) > > Mar 6 09:20:06 rt3 RT: Scrip 413 IsApplicable failed: Global symbol > > "$CurrentUser" requires explicit package name at (eval 3978) line 20. > > (/opt/rt3/lib/RT/Condition/UserDefined.pm:65) > > You appear to have a bunch of broken User Defined scrips that I don't > think belong to this extension, you may want to sort them out to avoid > muddying the water. > > -kevin
Hi Kevin, That helps. I wanted to know if I had just botched a known working configuration or blazing new ground. I will debug further. I just included all of the logs for the ticket involved in case that would be at all relevant. I have it on my project list to review all of the scrips. Regards, Ken -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
