Hi, I have a 4.0.10 system installed with the latest (.13 I believe) CommandByMail installed and active. I can test it from my Outlook and it picks up the commands and adjust the ticket when I submit it. The problem is that when I do the same from a Sharepoint form it does not work even if I specify my own email as the from address. I can verify that the email is coming in and getting read by TakeAction but it is missing the content all together. Here is a sample of the email that does not work as seen in the frontend of RT:
Received: ***** by ****s.net (Postfix) with ESMTP id 89CA640403 for <[email protected]<mailto:[email protected]>>; Fri, 8 Mar 2013 14:40:48 -0600 (CST) Received: from ***s.net (**.**.**.13) by **.net (**.**.**.48) with Microsoft SMTP Server id 14.1.218.12; Fri, 8 Mar 2013 14:41:05 -0600 Received: from **** ([**.**.**.36]) by **.net with Microsoft SMTPSVC(6.0.3790.3959); Fri, 8 Mar 2013 14:41:05 -0600 From sharepoint@**.net<mailto:sharepoint@**.net> Fri Mar 8 14:40:48 2013 X-Originalarrivaltime: 08 Mar 2013 20:41:05.0839 (UTC) FILETIME=[4188CBF0:01CE1C3D] Delivered-To: queuename@**s.net<mailto:queuename@**s.net> MIME-Version: 1.0 Subject: New Special Approval Requested Return-Path: <sharepoint@***s.net<mailto:sharepoint@***s.net>> X-Mailer: Microsoft SharePoint Foundation 2010 X-Original-To: queuname@**s.net<mailto:queuname@**s.net> Date: Fri, 8 Mar 2013 14:41:07 -0600 Message-ID: <EXCHnGlsQNAqx0000b57e@**s.net<mailto:EXCHnGlsQNAqx0000b57e@**s.net>> content-type: text/html; charset="utf-8" To: <quueename@**s.net<mailto:quueename@**s.net>> Content-Transfer-Encoding: 8bit From: Stores <sharepoint@**s.net> X-RT-Original-Encoding: utf-8 Content-Length: 702 <html><head><base href='http://********/store' /></head><body><!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN"><HTML><HEAD><META NAME="Generator" CONTENT="MS Exchange Server version 08.01.0240.003"><TITLE></TITLE></HEAD><BODY><!-- Converted from text/rtf format --><P><FONT SIZE=2 FACE="Tahoma">Owner:</FONT><FONT FACE="Times New Roman"></FONT> <FONT SIZE=2 FACE="Tahoma">username</FONT><BR><FONT FACE="Calibri">AddRequestor:</FONT><FONT FACE="Times New Roman"></FONT> <FONT FACE="Times New Roman">[email protected]</FONT><BR><FONT<mailto:[email protected]%3c/FONT%3e%3cBR%3e%3cFONT> FACE="Calibri">CF.{First_Name}:</FONT><FONT FACE="Times New Roman"></FONT> <FONT FACE="Times New Roman">test123</FONT></P><BR></BODY></HTML></body></html> Now all the fields can be verified as valid(this same info works when I send an e-mail from outlook with these values) and the sharepoint@**s.net<mailto:sharepoint@**s.net> is authorized to create tickets and all that jazz (has same rights as me) but it does not find the fields and never updates anything... Anything I can do? I can mess around a little with the HTML of the message if needed but I can't make it plain/text. I know it has something to do with the way the TakeAction.pm reads the content but I haven't the slightest clue when it comes to REGEX and all that. Thanks for any help. Thank you, Rafal Roginela Network Engineer AmeriCash Loans, LLC 880 Lee Street, Suite 302 Des Plaines, IL 60016 Office (847) 827-9740 x109 Fax (847) 493-8031 [email protected] <mailto:[email protected]> <font face="Arial, Helvetica, sans-serif" color="#999999" size="-1"> This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. (3.8)</font> <font face="Arial, Helvetica, sans-serif" color="#009900" size="-1"> Please consider the environment before printing this email. </font>
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