On Fri, Mar 08, 2013 at 09:33:13PM +0000, Rafal Roginela wrote: > I have a 4.0.10 system installed with the latest (.13 I believe) > CommandByMail installed and > active. I can test it from my Outlook and it picks up the commands and > adjust the ticket when > I submit it. The problem is that when I do the same from a Sharepoint form > it does not work > even if I specify my own email as the from address. I can verify that the > email is coming in > and getting read by TakeAction but it is missing the content all together. > Here is a sample of > the email that does not work as seen in the frontend of RT:
Is your mail client sending text/plain and an html alternative while sharepoint is sending just HTML? That'd be the first thing I looked at since I bet CommandByMail isn't stripping HTML tags before looking for commands. -kevin > > Received: ***** by ****s.net (Postfix) with ESMTP id 89CA640403 for > <[1][email protected]>; Fri, 8 Mar 2013 14:40:48 > -0600 (CST) > > Received: from ***s.net (**.**.**.13) by **.net (**.**.**.48) with > Microsoft SMTP Server id > 14.1.218.12; Fri, 8 Mar 2013 14:41:05 -0600 > > Received: from **** ([**.**.**.36]) by **.net with Microsoft > SMTPSVC(6.0.3790.3959); Fri, 8 > Mar 2013 14:41:05 -0600 > > From [2]sharepoint@**.net Fri Mar 8 14:40:48 2013 > > X-Originalarrivaltime: 08 Mar 2013 20:41:05.0839 (UTC) > FILETIME=[4188CBF0:01CE1C3D] > > Delivered-To: [3]queuename@**s.net > > MIME-Version: 1.0 > > Subject: New Special Approval Requested > > Return-Path: <[4]sharepoint@***s.net> > > X-Mailer: Microsoft SharePoint Foundation 2010 > > X-Original-To: [5]queuname@**s.net > > Date: Fri, 8 Mar 2013 14:41:07 -0600 > > Message-ID: <[6]EXCHnGlsQNAqx0000b57e@**s.net> > > content-type: text/html; charset="utf-8" > > To: <[7]quueename@**s.net> > > Content-Transfer-Encoding: 8bit > > From: Stores <sharepoint@**s.net> > > X-RT-Original-Encoding: utf-8 > > Content-Length: 702 > > > > <html><head><base href='http://********/store' /></head><body><!DOCTYPE > HTML PUBLIC > "-//W3C//DTD HTML 3.2//EN"><HTML><HEAD><META NAME="Generator" CONTENT="MS > Exchange Server > version 08.01.0240.003"><TITLE></TITLE></HEAD><BODY><!-- Converted from > text/rtf format > --><P><FONT SIZE=2 FACE="Tahoma">Owner:</FONT><FONT FACE="Times New > Roman"></FONT> > > <FONT SIZE=2 FACE="Tahoma">username</FONT><BR><FONT > FACE="Calibri">AddRequestor:</FONT><FONT > FACE="Times New Roman"></FONT> > > <FONT FACE="Times New > Roman">[8][email protected]</FONT><BR><FONT > FACE="Calibri">CF.{First_Name}:</FONT><FONT FACE="Times New Roman"></FONT> > > <FONT FACE="Times New > Roman">test123</FONT></P><BR></BODY></HTML></body></html> > > > Now all the fields can be verified as valid(this same info works when I > send an e-mail from > outlook with these values) and the [9]sharepoint@**s.net is authorized to > create tickets and > all that jazz (has same rights as me) but it does not find the fields and > never updates > anything... Anything I can do? I can mess around a little with the HTML of > the message if > needed but I can't make it plain/text. I know it has something to do with > the way the > TakeAction.pm reads the content but I haven't the slightest clue when it > comes to REGEX and > all that. Thanks for any help. >
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